Refund policy
Effective Date: February 9, 2025
At EaseCert, we strive to provide high-quality compliance services tailored to your needs. Due to the nature of our services, including GPSR certification, risk assessments, and regulatory consulting, we have specific policies regarding refunds and cancellations.
1. No Refunds on Completed Services
Once a service has been fully provided, including consultations, documentation, assessments, or certifications, no refunds will be issued. Our services involve expert analysis and compliance evaluations that cannot be reversed or returned.
2. Cancellation & Refund Eligibility
- If a refund request is made before work has begun, a refund may be issued. Any payment provider fees (including but not limited to credit card processing fees, Stripe, PayPal, or bank charges) are non-refundable and will be deducted from any approved refund.
- If work has already started (e.g., documentation review, risk assessment, or certification process), no refund will be provided.
- The Setup & Documentation Fee is non-refundable under all circumstances, as it covers activities that are performed immediately upon engagement.
3. Service Modifications & Revisions
If you are dissatisfied with a delivered service, please contact us at info@easecert.com within 7 days of delivery. We will review your concerns and, if applicable, provide reasonable revisions or clarifications.